The doors of our archives are always open so you can access the latest thinking and powerful insights found in Ron Jacobs’ recent speeches and presentations. Direct Marketing 2.0 — How Multichannel Marketing is Changing Direct Marketing download pdf (18.8 MB) Wooing, Wowing and Winning Qualified leads download pdf (5.3 MB) Building Equity and Loyalty with Customer Experience Management download pdf (4.2 MB) Understanding Customer Winback download pdf (1.2 MB) View an Adobe pdf: iPhone Blackberry Google Reader